Knowledge base
Our knowledge base is an excellent resource when you need support.
Access our team's articles with solutions to common questions or to
issues previously encountered by others. Suggest further enhancements to
our products by posting your ideas, or vote on other users ideas.
Please note that our knowledge base is a resource for search and community sharing. Other
options are available for urgent support.
To access the knowledge base please visit:
Access knowledge base
Bind Tuning Helpdesk
You can also choose to post your questions and suggestions directly to our support
team, through our helpdesk system.
Your question will be reviewed and forwarded to the
proper department.
Always remember to mention your invoiceID when submitting a new support ticket.
You should receive an answer in less than 24 hours.
Open an helpdesk ticket
Snowcovered helpdesk
If you purchased your license at Snowcovered, you can request for help in our product
page.
At the bottom of the page you can:
- Ask us general questions, by clicking Ask a Question
- Open a support ticket, by clicking Help Desk
Always remember to mention your invoiceID when submitting a new support ticket.
You should receive an answer in less than 48 hours.
Open a Snowcovered ticket